Kids’ Quality Promise

To make a claim under the Target Kids' Quality Promise:

• The garment must be an eligible Target kids apparel item, up to kids size 16;
• The claim must be made within 365 days of the original purchase date;
• The item must have been purchased from a Target Australia store, target.com.au or Target on kmart.com.au;
• You must provide adequate proof of purchase;
• The garment must be returned to a Target store for assessment.

Acceptable proof of purchase includes:

• Original receipt;
• Order confirmation;
• Online tax invoice;
• Target App purchase history; or
• Other proof of purchase accepted by Target that demonstrates the item was purchased from Target within the 365-day claim period.

If proof of purchase cannot be provided, Target cannot process the claim under the Target Kids' Quality Promise. Refer to Target’s returns policies below for further information.

https://www.target.com.au/help/Consumer-guarantee-returns https://www.target.com.au/help/change-of-mind-return

The Target Kids' Quality Promise covers manufacturing and fabric quality issues that occur during normal wear and use, including:

• Excessive shrinkage or loss of shape after washing in accordance with care label instructions;
• Colour fading or colour running after washing in accordance with care label instructions;
• Fabric pulls, tears or holes not attributable to accidental or deliberate damage;
• Broken stitching or seam failures;
• Faulty, missing or failed zips, buttons, snaps or poppers;
• Prints, embellishments or trims that separate or fail before reasonable wear would be expected to cause them to do so; or
• Excessive wear or deterioration occurring through normal use before the garment has been outgrown.

The Target Kids' Quality Promise does not cover:

• Garments that have been outgrown by the child;
• Garments purchased more than 365 days ago;
• Accidental damage;
• Deliberate damage;
• Damage caused by misuse, neglect or inappropriate use;
• Damage resulting from failure to follow care label instructions;
• Altered or modified garments;
• National branded apparel, including any third-party branded apparel sold by Target;
• Products listed in the Product Exclusions section below;
• Products returned under Target’s change-of-mind policy.

The Target Kids' Quality Promise does not apply to:

• Socks;
• Hosiery and tights;
• Underwear;
• Swimwear;
• Footwear; or
• Accessories, including hats, bags, belts and hair accessories.

Target may amend excluded categories from time to time. These exclusions apply only to the Kids' Quality Promise and do not affect any rights you may have under the Australian Consumer Law.

All claims are subject to assessment by Target. Target will assess claims reasonably and in accordance with this policy.

Where a claim is approved, Target may offer the following resolutions:

• a refund equal to the original purchase price paid for the garment;
• a replacement, subject to availability; or
• if the same item is unavailable, an equivalent replacement product, at Target’s discretion.

The customer may choose their preferred resolution from the options offered.

Eligible garments purchased in store, through target.com.au or through Target on kmart.com.au can be returned to any Target store for assessment under the Target Kids' Quality Promise.

Returns claims cannot be processed by Kmart stores.

The Target Kids' Quality Promise is provided in addition to, and does not limit, any rights and remedies available under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law, including where a product is faulty, not of acceptable quality, or does not match its description.