Target consumer guarantee returns policy

This policy applies to Target products purchased in store, on target.com.au or on kmart.com.au. Please note, products purchased from Target on kmart.com.au cannot be returned to or processed by Kmart stores.

All refund rights under both State and Commonwealth law apply. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.

Definition of consumer guarantee return

A return is considered a consumer guarantee return if your product is faulty or doesn’t meet consumer guarantees.

If you wish to return a product because you have changed your mind or need a different size, colour or style, refer instead to the change of mind policy.

Consumer guarantee return requirements

Target will accept product returns under consumer guarantees where:

• The product is faulty or is not of acceptable quality;
• The product doesn’t do what the packaging states it can;
• The product does not match the sample or description; or
• The product has been recalled

Consumer guarantee proof of purchase requirements

Target will accept returns of Target branded products (Anko, OXX, etc) that meet consumer guarantee return requirements without proof of purchase. In such cases, a Target Returns Card will be provided.

Non-Target branded products require adequate proof of purchase, including:

• The Target receipt or digital receipt in the Target app or online account;
• A clear photo of the full Target receipt, which must include the barcode;
• Online Tax Invoice or order confirmation;
• OnePass statement

Assessing consumer guarantee returns

Target may elect to return the product to the manufacturer’s agent to determine the nature of the problem. Target reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. Target reserves the right not to offer an exchange, Target Returns Card or refund where the product fault is a result of misuse or neglect.

Refunds for consumer guarantee returns

In some instances, Target may offer a repair or replacement, rather than a refund. Goods may be replaced by refurbished goods or repaired using refurbished parts.

Refunds processed via EFTPOS or other electronic payment methods may take up to five business days to appear in your account.

Information collection

In some instances, we may ask for information to satisfy operational and governance requirements. If you do not provide this information, Target may be unable to process your return. The information you provide may be accessed by authorised Target team members and authorised third parties for the purpose of fraud investigations and fraud protection activities. Information collected will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request, where required or authorised by law.

How to return a product

Target products purchased in store, ordered through Target Online or the Target app (with the exception of white goods) can be returned to any of our stores or via post using the online returns form.

Products purchased from Target on kmart.com.au

Products purchased from Target on Kmart Online or the Kmart app can be returned to any Target store or online by chatting with Kmart.

Your nearest Target

If you live a long way from your nearest Target, we recommend chatting with us for assistance prior to travelling to Target to return your product. You can attend any Target store for a return, you don’t need to return to the store of purchase.

White goods consumer guarantee returns

For white goods, please chat with us to report an issue or to organise a repair or replacement. White goods come with an in-home repair service for faulty or damaged products, under the 2-year warranty period.

Loss of data

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to Target.

Compensation for consumer guarantee returns

Claims for compensation or reasonable expenses incurred in returning your purchase together with supporting evidence, should be addressed to our Target Customer Service team by chatting with us.

Policy effective date: September 2025