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FAQs:Online Shopping

ONLINE SHOPPING

Our Customer Support team is here to help you! You can contact us by calling 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

A tax invoice will be included with your order confirmation. We can resend an invoice if you need it, just get in touch with our Customer Support team by calling 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

Our site is best used in the latest web browsers across Desktop, Tablet and Mobile devices.

 

Our Customer Support team is here to help you! You can contact us anytime by calling +61 3 5246 2000 Monday to Friday between 9:00am and 5:00pm AEST.

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BROWSING AND CHOOSING YOUR PRODUCTS

Products can be found using keywords in the 'Search bar' section, which is at the top of your screen.

 

Check out all of the items available for you to buy online at target.com.au

 

Our online store only carries selected items. If you're after something and can’t find it online, you can contact your local Target or Target Country store or give our friendly Customer Support team a call on 1300753567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

Yes, you can buy Target gift cards and Target e-gift cards online. Other third party gift cards are also available here.

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Sorry! But if an item is as 'sold out' online we're unable to sell it to you. You can also try one of our Target stores.

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You can check out the measurements shown on our size chart. This will give you a guide to our sizes.

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YOUR SHOPPING BASKET

You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time.

 

When an item is selected in our online store a stock availabilty line will appear which will be shown next to the product price determining if stock is available to purchase.

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If an item has become unavailable or we've found an issue with the product, it will be removed from your shopping basket. To find out more, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

 

YOUR ORDER

To place an order:

  1. 'Sign In' to your account if you have one
  2. Add the items that you want to buy to the basket
  3. Once you've placed all of the items that you want to buy in your basket, head to the 'Checkout'
  4. You can use the guest checkout if you don't have an account
  5. You'll then be able to finalise your order by entering your payment and delivery details.

 

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If you're having trouble placing an order online, please call Customer Support 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

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No, at the moment we're unable to gift wrap your order.

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You'll be able to send your order as a gift but please note that the tax invoice will be sent with the parcel.

 

If you haven't received a confirmation email within 24 hours of placing your order, call the Customer Support team on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT

 

Unfortunately, you're unable to add items or amend your order however you can create a new order. Please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

We may not have enough stock to fulfil your order, or some items have purchase limits. You will need to adjust your quantities to order online. Feel free to contact our Customer Support team on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT or you can use the contact form anytime.

 

We no longer offer online lay-by. Lay-by is still available in your local Target or Target Country store.

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We're unable to raincheck items online. Some items are available to raincheck through your local store.

 

 

PAYMENT

All orders are calculated in Australian Dollars (AUD).

 

If your credit card has been declined, it's best to talk to your local bank. If they can't help you please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL - 'https' the 's' indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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Yes, you can pay using PayPal – just select this as your preferred payment method during the checkout process.

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No, unfortunately at the moment, BPAY payments are not possible.

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You can pay for your order via PayPal, gift card or credit card. and We also accept all major credit cards including MasterCard, Amex, Diners and Visa. We accept Target e-gift cards, Target gift cards and Coles Group & Myer gift cards.

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Yes we accept Target e-gift cards, Target gift cards and Coles Group & Myer gift cards online. You can pay any balance with a credit card however a gift card must always be used as the first method of payment. You can pay with up to four cards in a single transaction.

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Yes, you can pay using PayPal or gift card for your online order. However, gift cards and e-gift cards cannot be used to purchase gift cards or e-gift cards.

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ACCOUNTS

No, guest checkout is available for most items, however, if you are purchasing a gift card and account is required. Having a Target account will help you shop faster, manage and track your orders easily and receive exclusive email offers and previews.

Create an Account >

 

To create an account:

  1. Click 'Sign In'
  2. Click 'Create Account' and follow the prompts shown on the screen

 

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To update your account information:

  1. 'Sign In' to your account
  2. Click 'My Account'
  3. Click 'Change Details', which are found under 'My Personal Details'
  4. Make sure to hit 'Save Changes' after you have updated your details.
If you need help, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

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To view account order history:

  1. 'Sign In' to your account
  2. Click 'My Account'
  3. Click 'My Orders', which are found under 'My Order Details'.
If you need help, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

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Yes, to change or update the email address that you use to Sign In:

  1. 'Sign In' to your account
  2. Click 'My Account'
  3. Click 'Change Details', which are found under 'My Personal Details'
  4. Make the changes in the 'Email' field.
  5. 'Save Changes'.
If you need help, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

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You can only look up your order number if you have an account with us. To look up your order number:

  1. 'Sign In' to your account
  2. Click 'My Account'
  3. Click 'My Orders' and you'll be able to view your order number.
If you need help, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

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If you've forgotten your password, click on the 'Sign In' page and then 'Forgot your Password'. You'll then be able to enter your email address and we'll send you a link to create a new one. If you need help, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

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It may be that you've created your last order as a guest, so you might need to create a new account. However, if you believe that you have already set up an account, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

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You don't have to be a specific age to create an online Target account, however a valid credit card or PayPal account will be required to buy goods online and some items might have age restrictions.

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To delete credit cards stored on 'My Account':

  1. 'Sign In' to your account
  2. Click 'My Account'
  3. Click 'Manage my Credit Cards', which are found under 'My Payment Details
  4. You'll then be able to remove any of the credit card details stored in your account.
If you need help, please call Customer Support on 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

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If you already have an online shopping account with us and would like to manage your preferences:

  1. 'Sign In' to your account
  2. Click 'My Account'
  3. Click 'eNews Preferences', which are found under 'My Personal Details'
  4. Update your preferences and 'Save Changes'.

 

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GIFT CARDS

Your Target e-gift card number is the last 17 digits and begins with 6273.

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Yes we accept Target e-gift cards, Target gift cards and Coles Group & Myer gift cards online. You can pay any balance with a credit card however a gift card must always be used as the first method of payment. You can pay with up to four cards in a single transaction.

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Yes, Target e-gift cards can be redeemed online or in-store.

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When you purchase a gift card or e-gift card, you will not collect flybuys points. However, flybuys points (and any applicable bonus points) can be collected on redemption of your gift card at participating retailers.

 

We are unable to offer returns or exchanges on gift cards or e-gift cards purchased online or in store. Please refer to our Refund Policy for full terms and conditions.

 

Yes, there is a limit of $500 worth or 10 e-gift cards (whichever comes first) per order and $4000 worth of e-gift cards per customer per day. There also is a limit based on the type of e-gift card you wish to purchase. If these limits are exceeded, your order may be cancelled and refunded.

 

For multiple purchases or large corporate orders, please contact our Customer Support team on 1300 753 576 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

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