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FAQs: Payment & Delivery

Deliveries

All items for sale on our website can either be home delivered, or are available for Click and Collect and will be delivered to your nominated store.

 

We'll send you an order confirmation as soon as we've received your order. If you do not receive this confirmation within 24 hours of placing the order, please reach out via live chat or email us at customersupport@target.com.au. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST. Click here to contact us now.

 

Your order will be sent from one of our fulfilment locations situated across Australia.

 

Uber delivery is available for eligible items sold by Target and delivery addresses. For eligible Target orders, delivery powered by Uber arrives within 2 hours (120 minutes) when you order while participating stores are trading and at least 2 hours (120 minutes) before store close. If you order outside this time, your order will arrive by midday the next trading day, excluding public holidays. Uber delivery will only appear at checkout when all items in your order and your delivery address are eligible. The following order and item eligibility criteria apply: 

  • The total order:
    • must weigh less than 160kg 
    • must be stocked at a store within your delivery radius
    • does not qualify for OnePass free delivery
  • The following items are not eligible for Uber delivery: 
    • OnePass free delivery
    • Online exclusives
    • Pre-order items
    • Medicines and pharmaceutical Products, including medical devices, pregnancy tests, face masks, vitamins and supplements, protein powder, Herbalife products and Rapid Antigen Tests (RATs).
    • Other restricted items including Knives, Mobile phones & SIM cards.
    • Excluding restricted items

 

 

Tracking Your Order

Yes, we'll send you an email once your parcel has been dispatched.

 

If you haven't received your parcel within ten working days of ordering, please reach out via live chat or email us at customersupport@target.com.au. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST. Click here to contact us now.

 

If you have an account with us, you can login to your account and track your order. If you don't have an account or checked out as a guest, you can use the 'Consignment ID number' to track your order via the Australia Post website.

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No, you will only be able to track your order online if you have an account with us.

 

 

Costs, Options and Delivery Timing

You can find detailed information about delivery costs and delivery times on our Payment + Delivery page. Excludes physical gift cards and large items. Large items

We use a range of delivery partners, including Australia Post, Allied Express, Couriers Please and Uber Direct.

The delivery partner for your order will be shown in your order confirmation, along with your tracking details where available.

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The delivery partner for your order will depend on your location, the items in your order and the delivery option selected.

Your order confirmation will let you know who is delivering your order and provide tracking details where available.

 

Delivery, powered by Uber, is available for eligible items and locations for a $12 delivery fee.

If Fastest Delivery is available for your item and location, you’ll see the option on the product page and at checkout.

If it isn’t available, you can choose from the other delivery options available for your order.

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Yes, you can place an order online and collect it from your local store via our Click and Collect service. Please note that due to size and weight restrictions, some products cannot be delivered to stores.

 

Target now offers free standard home delivery for purchases over $60. Orders under $60 will incur a $9 delivery fee. Excludes physical gift cards and large items. Large items will incur a delivery fee based on the weight, dimensions and delivery destination. Delivery fees for a single large item commence from $12 in Metro areas. Delivery Fees for large items are calculated on the weight, dimensions and delivery destination. Please note items can only be delivered to street addresses in mainland Australia. Physical gift cards will incur a $5 delivery fee. Target reserves the right to modify or end the qualifying threshold and conditions without notice.

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No, bulk shipping discounts are not available because all of our shipping costs are based on flat rate fees.

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The weight and dimensions of a product determine if it is classified as a standard or large item. Large item classification is done for shipping purposes.

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Orders will be dispatched as quickly as possible from one of our fulfilment locations. Delivery time will vary depending on your location. See our detailed delivery table on our Payment + Delivery page.

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If you haven’t given authority to leave, the courier will contact you with instructions for redelivery or collection.

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All items will be packed in a carton or satchel. Home Delivery packages will include your ordered item/s, tax invoice. Click and Collect packages will include your ordered item/s and your tax invoice.

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Delivery Areas

Yes, we deliver to all parts of mainland Australia and Tasmania. If you are unsure about delivery to your area, please reach out via live chat or email us at customersupport@target.com.au. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST. Click here to contact us now.

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Yes, you can place an order overseas and have it delivered to any address within Australia.

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No, at the moment we're unable to deliver overseas. However you can place an order overseas and have it delivered to any address within Australia.

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Target does not deliver to PO Box addresses

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Click and Collect

Click and Collect allows you to order online or via our app and then collect your order in a Target store.

 

Click and Collect delivery is a FREE service for qualifying orders. Please note that due to size and weight restrictions, some products cannot be delivered to stores.

 

Target offers a free* 2 hour Click & Collect service for products that are in stock in your chosen store. Simply choose your product online, and you’ll see the option if your product is available for collection at your selected store within 2 business hours.

Available depending on time of order, and the business hours of chosen collection store. If your store closes within 2 hours of purchase, order available for next day pick up.

Don’t worry if your product is not in stock in your chosen store, you can still Click & Collect with our free Home Delivery option, however it will take some time to arrive.

Applicable only if items are available from the chosen collection store. If not available and home-delivery is selected, 3-7 day delivery window applies.

Please keep in mind large items are excluded and some product exclusions may apply. Not available on all products. Collection of eligible Click & Collect orders is available from all Target stores.

*Target reserves the right to modify or end the qualifying threshold and conditions without notice.

 

Collection of Click and Collect Orders is available from all Target Stores.

 

You will receive a notification email or text from the store when your goods are ready for collection. Remember to check the store’s opening times, as each stores differ.
Please keep in mind during major sales events (such as Christmas or Boxing Day Sale) Click and Collect may be temporarily unavailable or experience delays.

 

Once you have a submitted your order, you must collect your order from the store selected.

  • If you have chosen our Click and Collect service, you can collect your order from the customer service counter at your selected store.
  • Click and Collect delivery is a FREE service for qualifying orders. Please note that due to size and weight, some products cannot be delivered to stores.
  • You must produce a copy of your order confirmation email in store to collect your order.
  • Collection is required within 19 days of receiving notification that your order has arrived in store.

 

 

Please bring a copy of your order confirmation email or text (on your smart phone is fine) and photo identification including your name and address.

 

You may nominate a representative to collect the goods on your behalf, however you’ll need to provide evidence that you’ve given them permission. Our staff may also call you to authorise this.

 

Fastest Delivery

Fastest Delivery options may include delivery within 2 hours (120 minutes) or next-day delivery, depending on your item and location.

If a Fastest Delivery option is available, you’ll see the available delivery timeframe on the product page and at checkout.

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Your delivery partner will depend on the delivery option available for your order. Where a delivery is powered by Uber, this will be clearly shown when you select the option.

 

Fastest Delivery availability depends on your location, the items in your order and the store fulfilling your order.

Available delivery options will be shown when you shop and at checkout.

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Delivery fees vary depending on the Fastest Delivery option available to you. The applicable fee will be shown before you place your order.

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If there's a problem

In the unlikely event that your order arrives damaged, please immediately call 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST.

 

If the parcel that you've received is wrong, please reach out via live chat or email us at customersupport@target.com.au. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST. Click here to contact us now.

 

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