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FAQs: Returns

If you have any questions or need help shopping online, please use the contact form or call 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

 

RETURNS

Home Delivery items can be returned to any Target or Target Country store for a refund in line with our Refund Policy. You will also receive a  Returns Form and instructions for returning items back to our warehouse if you cannot return them to store.

Click + Collect items can be returned to any Target or Target Country store for a refund in line with our Refund Policy .

Please feel free to call 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT with any additional questions.

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Yes, you'll be able to refund or exchange an item that has been sent to you as a gift, as long as you keep the tax invoice that comes with the parcel. Please refer to our Refund Policy for full terms and conditions.

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Yes, you can return items that you have purchased online to your local Target or Target Country store for an exchange and/or refund, but you must present your online tax invoice. Please note that any postage costs incurred by you will not be returned if a refund is declined or you have changed your mind. Please refer to our Refund Policy for full terms and conditions.

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If you need to return a large item/s, please contact us via the contact form or call 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT.

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REFUNDS

Yes, you can view our Refund Policy here.

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If the refund is processed by the online customer service team, it will be returned to the same account that was listed on your order. If you're returning items to your local Target or Target Country store and you don't have a credit card, you'll be given an exchange coupon.

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When you cancel an order, your funds that have been held by the bank will be released. This process can take up to seven days, so if you need it done quicker, please give your local bank a call to discuss.

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Once processed, the refund will be returned to your nominated bank account within three working days. If you haven't received it after this time, please give your local bank a call to discuss.

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No, you're able to return any items that you have purchased from our online store, but the goods will be assessed on arrival by our team who will decide whether a refund or exchange will be offered.

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EXCHANGE

For Home Delivery items, you'll be able exchange an item as long as the item you need is still available. You will need to fill out the returns slip which comes with the parcel and send it, along with the item, back to us. We'll then be able to assess your items and send you the exchange as soon as possible.

For Click + Collect items, you'll be able exchange an item as long as the item you need is still available. Simply bring the product and your tax invoice into any Target or Target Country Store.

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FAULTY PRODUCTS

If your item is faulty, please call 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT and we'll let you know what to do next.

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In the first instance, please use the contact form or call 1300 753 567 Monday to Friday between 9.00am and 7.00pm AEDT and Saturday 9.00am - 5.00pm AEDT and we'll let you know what to do next.

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If a product is being recalled, we'll contact you and let you know how to return it for a refund or exchange. Alternatively, you'll be able to return the product in store at your local Target or Target Country.

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