Returns + Refunds FAQs | Target Australia

Can I return all my items using the online returns process?

You can only return regular sized items via our online returns. Items accepted via online returns must be smaller than 22 x 25. If you need to return a large item/s, please reach out via live chat or email us at customersupport@target.com.au with your order number and item details you wish to return. Please refer to our Refund Policy for full terms and conditions.

How do I return an item to you that I no longer need?

Home Delivery items can be returned to any Target store or via online return in line with our Refund Policy.

Click + Collect items can be returned to any Target store for a refund in line with our Refund Policy .

Can I return an item that has been sent to me as a gift?

Yes, you'll be able to refund or exchange an item that has been sent to you as a gift, as long as you keep the tax invoice that comes with the parcel. Please refer to our Refund Policy for full terms and conditions.

How do I return or exchange large items such as trampolines and prams?

If you need to return a large item/s, please contact us via live chat or email us at customersupport@target.com.au. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST. Click here to contact us now.

Do you have a policy for refunds?

Yes, you can view our Refund Policy here.

How will I be refunded?

Refunds go back to your original payment method. If that method isn’t available, Target will choose an alternative.

When will I receive my refund?

Refunds are processed once your return is approved. It can take up to 5 business days to appear in your account.

Are there any products that I won't be able to return?

Some products are excluded from change of mind returns.

Please refer to our Refund Policy for full terms and conditions. Read More >

Am I able to exchange an item? What's the process?

For Home Delivery items, you'll be able exchange an item as long as the item you need is still available.

For Click + Collect items, you'll be able exchange an item as long as the item you need is still available. Simply bring the product and your tax invoice into any Target store.

My item is faulty. What should I do?

Products that do not meet consumer guarantees can be returned to any Target store or via online return in line with our Refund Policy.

My item is under warranty. Do I call Target or the manufacturer?

Please reach out via live chat or email us at customersupport@target.com.au. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST. Click here to contact us now, and we'll let you know what to do next.