FAQs: Target Kids' Quality Promise

We put our heart into every piece of Target Kids clothing we make. That's why Target branded Kids apparel comes with our 365-day Kids' Quality Promise.

If your child outwears an eligible garment before they outgrow it, we'll refund the original purchase price, provided the item meets the terms of the Kids' Quality Promise.

It means an eligible garment experiences a quality or manufacturing issue through normal use within 365 days of purchase, before your child has outgrown it.

Examples may include:

• Excessive shrinkage or loss of shape after washing according to care label instructions
• Colour fading or colour running after washing according to care label instructions
• Broken stitching or seam failures
• Faulty zips, buttons, snaps or poppers
• Prints, embellishments or trims separating sooner than expected
• Fabric pulls, tears or holes that are not caused by accidental or deliberate damage
• Excessive wear or deterioration through normal use before the garment is outgrown

All claims are assessed individually by Target.

The Kids' Quality Promise applies to eligible Target branded kids apparel, up to size 16 purchased from:

• A Target Australia store
• target.com.au
• Target on kmart.com.au

The Kids' Quality Promise does not apply to:

• Socks
• Hosiery and tights
• Underwear
• Swimwear
• Footwear
• Accessories, including hats, bags, belts and hair accessories
• National brand and third-party branded apparel sold by Target

These exclusions apply only to the Kids' Quality Promise and do not affect any rights you may have under the Australian Consumer Law.

Claims must be made within 365 days of the original purchase date.

Yes. Proof of purchase is required for all claims.

Accepted proof of purchase includes:

• Original receipt
• Online order confirmation
• Tax invoice
• Target App purchase history
• Other proof of purchase accepted by Target that shows the item was purchased from Target within the 365-day claim period

If you purchased through your Target account or the Target App, you can access your purchase history by logging into your account and selecting My Account, then My Orders.

If you're unable to provide proof of purchase, unfortunately we will not be able to process your claim under the Kids' Quality Promise. Please refer to the returns policies below for further information.

https://www.target.com.au/help/change-of-mind-return https://www.target.com.au/help/Consumer-guarantee-returns

Simply bring the garment and proof of purchase to any Target store.

A team member will assess the garment under the Kids' Quality Promise criteria.

No. To make a claim under the Kids' Quality Promise, you’ll need to bring garment to a Target store for assessment. Claims cannot be lodged online, and the Target Online self-service returns portal is not available for Kids' Quality Promise returns.

No. Claims must be assessed in a Target store and cannot be processed at a Kmart store, even if the item was purchased through Target on kmart.com.au.

The Kids' Quality Promise does not cover:

• Garments that have been outgrown by the child
• Garments purchased more than 365 days ago
• Accidental damage
• Deliberate damage
• Damage caused by misuse or neglect
• Damage caused by not following care label instructions
• Cosmetic changes that do not affect wearability or performance
• Altered or modified garments
• National brand and third-party branded apparel sold by Target
• Products listed as exclusions in the Which products are excluded section
• Products returned under Target’s change-of-mind policy

Accidental or deliberate damage is not covered under the Kids' Quality Promise.

However, if a tear or hole has occurred because of an underlying quality issue rather than an accidental event, Target may assess the garment for eligibility.

A Target team member will review the garment and determine whether it meets the Kids' Quality Promise criteria.

All claims are subject to assessment and approval by Target.

If your claim is approved, Target will provide a refund equal to the original purchase price paid for the garment or may offer a replacement where available.

Where appropriate, and at Target's discretion, an equivalent replacement product may be offered if the same item is unavailable.

The customer may choose their preferred resolution from the options offered.

Approved refunds will be made using the original payment method, in line with Target's refund processes.

No.

The Kids' Quality Promise is an additional benefit offered by Target and does not limit or replace your rights and remedies under the Australian Consumer Law.

We're confident in the quality of our kids clothing and the care that goes into every garment.

The Kids' Quality Promise gives families extra confidence that when they shop Target Kids, they're choosing quality designed to keep up with growing kids and everyday adventures.