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Safety is Our Priority

Special Measures to Help You Shop

To keep our customers, teams and communities safe during this very difficult time, we’ve introduced special measures to help you shop for the essentials you need. More information on these special measures.

 

Special measures to help you shop safely

Clean stores.
Clean hands.
Clean trolleys.

We’ve increased the cleaning of our stores and trolleys. Wipes and hand sanitiser are also available for everyone.

Non-contact
Shopping.

Our online store is open so you can continue to shop from your sofa with non-contact Home Delivery or non-contact Click & Collect.

Non-contact
Click & Collect.

Our Click & Collect service has moved outside of store to follow physical distancing rules. Just head to the loading bay to pick up your online order

Non-contact
Home Delivery.

To help protect the health of you, your family and our delivery partners, signatures for home delivery will not be required.

More time to return,
less time to worry.

We’ve extended our returns policy to 60 days for all purchases and you can return your online purchase by post FREE of charge.

 

We have taken some extra special measures to ensure that all Target stores remain hygienic,
these measures include:

  • Increasing in-store cleaning and frequent cleaning including registers and assisted check outs.
  • Trolley and basket sanitising wipes available at the front of every store
  • Asking team members who are unwell or displaying flu like symptoms to avoid work
  • Installing sneeze screens
  • Requiring that physical distancing be observed while queuing at checkouts and service counter areas – this may mean that processing your purchase may take a little longer. We thank you for your patience
  • If checkouts do not have 1.5m distance between them, we will operate alternate checkouts (one available and the next unavailable) to ensure customers can check out safely with the appropriate physical distancing
  • Not requiring signatures on receipts for refunds, laybys or Click & Collect orders
  • Encouraging customers to use EFTPOS or credit card through our manned registers wherever possible and asking them to pack their own bags at checkout to reduce personal contact instore.

Customers can help by:

  • Maintain Physical Distancing from other customers and Team members
  • Consider contactless payment, like EFTPOS where possible
  • Cough or sneeze into your arm or a tissue and dispose of the tissue in a bin
  • Please stay home if you are ill
  • If you prefer, shop online for home delivery or use our, non-contact, Click & Collect service.

We remind customers that our Teams are working under difficult circumstances at this time.
Please be patient and respectful as they are trying to help you the best they can.

 
Western Australia

OUR WESTERN AUSTRALIAN STORES ARE OPEN

All Target stores in Western Australia are now open. For more info please visit: https://www.wa.gov.au/

 

Western Australian Customers FAQs

All Target stores in Western Australia are now open.

Click & Collect orders are available to order to all Western Australian stores. An email notification will be sent when your order is ready for collection.

All Click & Collect orders ready for collection are now available. An email notification will be sent when your order is ready for collection.

For parcels already at your preferred store, collection is now available. For parcels currently in transit via our carriers to your store of choice, you will receive a notification once your order is ready for collection.

Yes, our large range of products are still available for home delivery. Non-contact home delivery is free for orders over $45.

Our stores and fulfillment network continue to process orders within the advertised time frames.

Yes, you can return your online purchases by post FREE of charge or to any of our Target stores

Laybys can be extended instore.

 
South Australia

Our South Australian stores open on Sunday 22nd November.

We support the South Australian Government announcement and strongly recommend wearing facemasks where physical distancing cannot be guaranteed. Some exceptions apply.

 

South Australian Customers FAQs

The South Australia Government’s implementation of its “circuit breaker” to stop the spread of COVID-19 within the state end on Saturday 21st November. All Target stores in South Australia are now open.

Click & Collect orders will be available for pickup from 9am on Sunday the 22nd of November. An email notification will be sent when your order is ready for collection.

Your parcel is safe and will be available for collection once our stores re-open.

For parcels already at your preferred store, you may collect them once the store re-opens. For parcels currently in transit via our carriers to your store of choice, you will receive a notification once your order is ready for collection.

Yes, our large range of products are still available for home delivery. Non-contact home delivery is free for orders over $45.

Our stores and fulfillment network continue to process orders within the advertised time frames however Australia Post is experiencing a significant increase in demand and deliveries may experience delays.

Yes, you can return your online purchases by post FREE of charge or to any of our Target stores when our stores are able to re-open.

Laybys can be extended and will be available when our stores are able to re-open.

 
Victoria

OUR VICTORIAN STORES ARE OPEN

All Target stores in Victoria are now open. The Victorian government has mandated that facemasks be worn at all times indoors when away from home – including all Target stores.

 

Victorian Customers FAQs

All stores within Victoria are open.

Click & Collect orders are available across all Victorian stores. After your order has been placed, an email notification will be sent when your order is ready for collection.

All Click & Collect orders ready for collection are now available. After your order has been placed, an email notification will be sent when your order is ready for collection.

For parcels already at your preferred store, collection is now available. For parcels currently in transit via our carriers to your store of choice, you will receive a notification once your order is ready for collection.

Yes, our large range of products are still available for home delivery. Non-contact home delivery is free for orders over $45.

 

Our stores and fulfillment network continue to process orders within the advertised time frames.

 

Yes, you can return your online purchases by post FREE of charge or to any of our Target stores when our stores are able to re-open.

 
New South Wales

Our New South Wales stores remain open

From 3 January 2021 in Greater Sydney (Including Wollongong, Central Coast and Blue Mountains) face masks are mandatory in some indoor settings including shopping center’s and retail – including all Target stores.

 
Queensland

Our Queensland stores remain open

In Greater Brisbane (Including Brisbane, Moreton Bay, Ipswich, Redlands and Logan), face masks are now mandatory for all indoor settings including shopping centres and retail – including all Target stores.

 

All other stores remain open

For further information and to stay up to date on Government changes, please visit: https://www.australia.gov.au
See State and Territory Government information.

 

Some helpful FAQs

All Target stores remain open and we’re doing our best to make them safer to protect you, your family, our teams and the broader community.

Our Online business, including home delivery and Click & Collect services, are also available to give you a better way to shop during this time. Over 35000 products can be shopped online on our website (www.target.com.au) or via our mobile app.

 

All Target stores remain open and we’re doing our best to make them safer to protect you, your family, our teams and the broader community.

Please see our store finder to see your local stores trading hours: www.target.com.au/store-finder

We’re not currently limiting the purchase of any products. Our product range is very different to a supermarket and we want to continue to help families during this time as much as we can. We’ll continue to closely monitor customer demand and product supply to ensure we can respond as quickly as possible to changing circumstances.

  • Increasing in-store cleaning and frequent cleaning of high touch areas including customer trolley and basket handles
  • Trolley and basket sanitising wipes available at the front of every store
  • Asking team members who are unwell or displaying flu like symptoms to avoid work
  • Team members wiping down assisted checkouts hourly
  • Sneeze Screens in place
  • Physical distancing regulations and customer capacity limits in our stores – this may result in customers being asked to safely queue outside a store before entering. We thank you for your patience
  • Physical distancing enforced while queuing at checkouts and service counter areas – this may mean that processing your purchase may take a little longer. We thank you for your patience
  • If checkouts do not have 1.5m distance between them, we have closed the one in between to ensure customers can check out safely with the appropriate physical distancing
  • Fitting rooms reopened (alternates only at this stage) with enhanced cleaning procedures
  • No signatures required on receipts for refunds, laybys or Click and Collect orders
  • Encouraging customers to use EFTPOS or credit card through our manned registers wherever possible and asking them to pack their own bags at checkout; to reduce personal contact instore.

Yes, we’re always here to help you instore and also online where you can take advantage of our non-contact Home Delivery and non-contact Click and Collect services.

Yes, you can shop our extensive range online and select home delivery. And to help protect the health of you, your family and our delivery partners, signatures for home delivery will not be required.

Yes. To help protect the health of you, your family and our delivery partners, signatures for a delivery will not be required. Our delivery partners have introduced measures to limit physical interactions between drivers and our customers.
If you’re not home, they will find a safe place to leave your parcel and take a photo of the parcel so you know it was delivered safely. If they can’t find a safe place, they’ll leave a card letting you know, your parcel can be picked up and signed for from a nearby Post Office. More information is available from our individual delivery partner websites.

Yes. We’re offering FREE home delivery on orders over $45. Orders under $45 for standard items will incur a $9 delivery fee. Large items will incur a delivery fee based on the delivery destination.

Home deliveries will be delivered to your nominated delivery address.

Orders are typically delivered within 3-7 business days, subject to availability. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.
Some deliveries and Click and Collect orders may take longer than usual due to the high demand we are currently experiencing.

If you have an account with us, you can login to your account and track your order. If you don’t have an account or have checked out as a guest, the Consignment ID Number can track your order via Australia Post, Couriers Please or Allied Express websites, depending on which of our partners delivers your order.

Yes, all stores have amended their Click & Collect service to now be available at the front of store or outside the store ensuring physical distancing measures are in place. Upon confirmation of your order being ready for collection, and should you wish to use this service, please contact your local store upon your arrival and your parcel will be ready for collection in this way.

We have extended our FREE returns policy to 60 days (previously 28 days) to ensure you have more time to return goods as required at this time. We support all purchases, including those made online, and accept returns via mail.

During this difficult time, we’ve taken extra special measures to help you shop more safely by:

  • Following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus;
  • Increasing the cleaning and sanitisation of our stores;
  • Preparing our teams to respond quickly to any emerging situation should it occur, to best ensure the health and safety of everyone involved; and
  • Asking any team members feeling unwell to stay home; and
  • Introducing additional benefits for team members to ensure none are disadvantaged financially through this process.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of Coronavirus in store, we will take all precautionary and immediate steps required, including store closure and deep cleaning, and team member quarantining, dependent upon the advice received from the appropriate authorities.

We will continue to monitor the situation closely and act quickly on the advice of health and government authorities. This may mean you see things that look a little different in our stores as we take additional precautions. Should you have any questions or would like to know more about the steps we’re taking to protect you, our customers and team, you can contact us on 1300 753 567 or at customersupport@target.com.au.

 

We may be required by law disclose the information you provide to government agencies for contact tracing purposed.

You consent to us using your personal information for this service. Our Privacy Policy applies.

This check-in data will not be used for marketing purposes.

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