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An Update for Our Customers

At Target, our priority is always serving our customers and the communities we operate in. We seek to provide a safe environment for our customers and our team members and in times such as these, we believe it is our role and responsibility to do our best to ensure we can provide access to the products people need, while doing everything we can to keep our customers and our team safe and healthy.

We have taken some extra special measures to ensure that all Target stores remain hygienic, these measures include:

  • Increasing in-store deep cleaning to 3 times a day
  • Providing extra hand sanitizer, wipes and gloves to our team
  • Asking team members displaying flu like symptoms to avoid work

Customers can help by:

  • Maintain Social Distancing from other customers and Team members
  • Consider contactless payment, like eftpos where possible
  • Cough or sneeze into your arm or a tissue and dispose of the tissue in a bin.
  • Please stay home if you are ill.
  • If you prefer, shop online for home delivery or use our, non-contact, Click & Collect service.

We remind customers that our Teams are working under difficult circumstances at this time. Please be patient and respectful as they are trying to help you the best they can.

Some helpful FAQs

Yes. All our stores are open and we’re doing our best to make them safer to protect you, your family, our teams and the broader community.
Our Online business, including home delivery and Click & Collect services, are also available to give you a better way to shop during this time. Over 35000 products can be shopped online on our website (www.target.com.au) or via our mobile app.

Currently there are no Target stores that have closed. Should this situation change, we will update our website accordingly.

We’re not currently limiting the purchase of any products. Our product range is very different to a supermarket and we want to continue to help families during this time as much as we can. We’ll continue to closely monitor customer demand and product supply to ensure we can respond as quickly as possible to changing circumstances.

In addition to increasing the cleaning and sanitisation of our stores and trolleys, we are also working on implementing options in stores including wipes and sanitiser, so you can be supported appropriately when using our assisted checkouts and/or trolleys.

Yes, we’re always here to help you instore and also online where you can take advantage of our non-contact Home Delivery and non-contact Click and Collect services.

Yes, you can shop our extensive range online and select home delivery. And to help protect the health of you, your family and our delivery partners, signatures for home delivery will not be required.

Yes. To help protect the health of you, your family and our delivery partners, signatures for a delivery will not be required. Our delivery partners have introduced measures to limit physical interactions between drivers and our customers.
If you’re not home, they will find a safe place to leave your parcel and take a photo of the parcel so you know it was delivered safely. If they can’t find a safe place, they’ll leave a card letting you know, your parcel can be picked up and signed for from a nearby Post Office. More information is available from our individual delivery partner websites.

Yes. We’re FREE home delivery on orders over $45. Orders under $45 for standard items will incur a $9 delivery fee. Large items will incur a delivery fee based on the delivery destination.

Home deliveries will be delivered to your nominated delivery address.

Orders are typically delivered within 3-7 business days, subject to availability. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.
If you have an account with us, you can login to your account and track your order. If you don't have an account or have checked out as a guest, the Consignment ID Number can track your order via the Australia Post, StarTrack or the TOLL IPEC website, depending on which of our partners delivers your order.

Yes, all stores have amended their Click & Collect service to now be available at the front of store or outside the store ensuring social distancing measures are in place. Upon confirmation of your order being ready for collection, and should you wish to use this service, please contact your local store upon your arrival and your parcel will be ready for collection in this way.

We have extended our FREE returns policy to 60 days (previously 28 days) to ensure you have more time to return goods as required at this time. We support all purchases, including those made online, and accept returns via mail.

During this difficult time, we’ve taken extra special measures to help you shop more safely by:
• Following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus;
• Increasing the cleaning and sanitisation of our stores;
• Preparing our teams to respond quickly to any emerging situation should it occur, to best ensure the health and safety of everyone involved; and
• Asking any team members feeling unwell to stay home; and
• Introducing additional benefits for team members to ensure none are disadvantaged financially through this process.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of Coronavirus in store, we will take all precautionary and immediate steps required, including store closure and deep cleaning, and team member quarantining, dependent upon the advice received from the appropriate authorities.

We will continue to monitor the situation closely and act quickly on the advice of health and government authorities. This may mean you see things that look a little different in our stores as we take additional precautions. Should you have any questions or would like to know more about the steps we’re taking to protect you, our customers and team, you can contact us on 1300 753 567 or at customersupport@target.com.au.

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