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Target Business Update

Dear customer,

You may have heard about changes that have been announced regarding the future of Target.

As a result of these changes, a number of our stores will be leaving the Target family. Some of these stores will be converting to Kmart and, sadly, some will be closing. The majority of these changes will happen next year.

We understand these closures will affect a lot of people in the Target community and we appreciate your patience and understanding during these challenging times. We are committed to providing every opportunity for redeployment for our team members who will be affected by these changes.

We are proud to have a rich history as an Australian company and we are committed to serving you, our valued customers, now and into the future. We have many Target stores which remain unaffected by today’s announcement and you can continue to shop with us online with the same ease and convenience.

For regularly updated information about the changes we are making, our FAQs can be found here.

I would like to thank you for your continued support and understanding.

Marina Joanou
Managing Director Target Australia

 

FAQs

The decision to transform the Target network, and particularly the very difficult decision to close some of our stores is not one that is made lightly, but one that is necessary to improve the commercial viability of the business and to support the thousands of people we employ. In order to do this successfully in the current retail environment (and in a way that truly supports our customers), we know that we need to adapt our business – to make it smaller, more focused, less complex and more digitally enabled so we can better serve our customers both instore and online. 

There will be 10 to 25 large format Target stores and 50 Target Country stores which will close over the next twelve months. A number of stores will also be converting to Kmart where the store is suitable to do so. All remaining Target stores will continue trading as Target. The network will continue to be reviewed on an ongoing basis to support our transition to a smaller, more focused and more optimised business. Importantly, our online business will still be available 24 hours a day. We’ll be increasing our digital capabilities, so that we can continue to meet growing demand in this space.

STORE LOCATION STATE Closure Months
ARMIDALE NSW early-mid 2021
ATHERTON QLD early 2021
BACCHUS MARSH VIC early-mid 2021
BAIRNSDALE VIC early-mid 2021
BEAUDESERT QLD early-mid 2021
BENALLA VIC mid 2021
BILOELA QLD early 2021
BUSSELTON WA September 2020
CAMPBELLTOWN NSW Jul 2020
CASINO RETAIL CENTRE NSW early-mid 2021
CLARE SA early-mid 2021
CLIFTON BEACH QLD early-mid 2021
COLAC VIC early-mid 2021
COOMA NSW early-mid 2021
COOTAMUNDRA NSW early-mid 2021
COROWA NSW early-mid 2021
DENILIQUIN NSW early-mid 2021
DEVONPORT TAS early-mid 2021
EMERALD QLD early-mid 2021
FORBES NSW early-mid 2021
FULHAM GARDENS SA August 2020
GOONELLABAH NSW early 2021
KALGOORLIE WA September 2020
KARRATHA WA early-mid 2021
KERANG VIC early-mid 2021
KIPPA RING QLD early 2021
KUNUNURRA WA early-mid 2021
LANGWARRIN VIC early-mid 2021
LEETON NSW early 2021
LONGREACH QLD early-mid 2021
MANJIMUP WA early-mid 2021
MARGARET RIVER WA early-mid 2021
MARYBOROUGH VIC early-mid 2021
MEADOW SPRINGS WA Aug 2020
MERIMBULA NSW early-mid 2021
MERREDIN WA early-mid 2021
MILLICENT SA early 2021
MORANBAH QLD early-mid 2021
MORISSET NSW early-mid 2021
MURGON QLD early-mid 2021
MURWILLUMBAH NSW early 2021
MYRTLEFORD VIC early-mid 2021
NARACOORTE SA early-mid 2021
NARRABRI NSW early-mid 2021
NARROGIN WA early-mid 2021
NOWRA NSW early-mid 2021
OCEAN KEYS WA October 2020
PARKES NSW September 2020
PASADENA SA June 2020
PORT LINCOLN SA early 2021
SALAMANDER BAY NSW early-mid 2021
SCONE NSW early-mid 2021
TRARALGON VIC early-mid 2021
WAGGA WAGGA NSW early-mid 2021
WARRAGUL VIC early-mid 2021
WESTON CREEK ACT early-mid 2021
WINMALEE NSW early-mid 2021

*Lists will be updated as store and dates are confirmed.

STORE LOCATION STATE Closure Months
ARARAT VIC early-mid 2021
AYR QLD early-mid 2021
BATHURST NSW Oct 2020
BEERWAH QLD early-mid 2021
BEGA NSW early-mid 2021
BERRI SA early 2021
BROKEN HILL NSW early-mid 2021
BROOME WA Oct 2020
BOWEN QLD early 2021
BOWRAL NSW early 2021
CAMBERWELL VIC Oct 2020
CASEY VIC Oct 2020
CASTLEMAINE VIC Sep 2020
CHARTERS TOWERS QLD early 2021
CHINCHILLA QLD early 2021
COBRAM VIC Jul 2020
DALBY QLD early 2021
DUBBO NSW Oct 2020
ECHUCA VIC Jul 2020
EPPING VIC early-mid 2021
ESPERANCE WA early 2021
FOREST LAKE QLD early 2021
GATTON QLD early 2021
GERALDTON WA early-mid 2021
GOONDIWINDI QLD early 2021
GREEN HILLS NSW early 2020
GUNNEDAH NSW early 2021
GYMPIE QLD early 2021
HAMILTON VIC early 2021
INGHAM QLD early 2021
KATHERINE NT early 2021
KATOOMBA NSW early 2021
KYABRAM VIC Sep 2020
LAKES ENTRANCE VIC early 2021
LEONGATHA VIC early 2021
MANSFIELD VIC early 2021
MACQUARIE NSW early 2021
MAREEBA QLD early 2021
MOREE NSW early 2021
MUDGEE NSW early 2021
MURRAY BRIDGE SA early 2021
NOOSA JUNCTION QLD early 2021
NORTHAM WA early 2021
OCEAN SHORES VILLAGE CTR NSW early 2021
PERTH CBD WA mid 2021
PICTON NSW early 2021
PINJARRA WA early 2021
PORT AUGUSTA SA early 2021
PORT DOUGLAS QLD early 2021
PORTLAND VIC early 2021
ROMA QLD early 2021
ROUSE HILL NSW early 2021
SARINA QLD early 2021
SEYMOUR VIC Jul 2020
STANTHORPE QLD early 2021
SUCCESS WA Oct 2020
SWAN HILL VIC early 2021
TUMUT NSW early 2021
ULLADULLA NSW early 2021
VICTOR HARBOR SA early 2021
WATERGARDENS VIC early-mid 2021
WARWICK QLD early 2021
WETHERILL PARK NSW Oct 2020
WHYALLA SA Oct 2020
WINDSOR TOWN S/C NSW early 2021
WONTHAGGI VIC Oct 2020
WOODEND VIC Sep 2020
YAMBA NSW early 2021
YARRAWONGA VIC early 2021
YASS NSW early 2021
YEPPOON QLD early 2021

*Lists will be updated as store and dates are confirmed.

The small number of conversions will commence in July 2020, but the majority of conversions will occur in the 2021 calendar year.

The decision to transform the Target network, and particularly the very difficult decision to close some of our stores is not one that is made lightly, but one that is necessary to improve the commercial viability of the business and to support the thousands of people we employ. In order to do this successfully in the current retail environment (and in a way that truly supports our customers), we know that we need to adapt our business – to make it smaller, more focused, less complex and more digitally enabled so we can better serve our customers both instore and online.

Target’s online business is available and accessible across the country at www.target.com.au, with our entire range and additional, online-exclusive ranges also available online. These products can be delivered to any location across the country as selected by customers, and also for click and collection across our Target store portfolio.
In regards to support for regional locations, in addition to increasing awareness of our online business, we will:

  • Form focus groups of customers from areas without stores to continue to seek their feedback on Target’s broader online offering and how Target can support them post store closures
  • Communicate digitally with our existing customers through social channels to outline our closure timings, whilst explaining the features of our online business and how to shop our digital channels
  • Encourage customers to sign up to our e-newsletter and register their details within our MyAccount
  • Offer delivery options to customers post store closure
  • Provide click and collection options for customers from other Target stores, Kmart stores and other collection points where appropriate

These changes have been made following the first phase of a strategic review of the business. For some time, the Target business has needed to transform to a smaller, more focused and less complex business. Whilst the coronavirus has accelerated this need, changes to the store network and operating model have been a focus for some time.

Your nearest Target store can be located on Target’s website by entering your post code. Please go to www.target.com.au/store-finder to search for stores near to you.

Yes. There is no change to Target’s online operation or the range available online. We would encourage all customers to visit us at www.target.com.au or via our app, from which Target’s full store range, and also an additional online exclusive range, can be searched, viewed and purchased.

Yes. Click & Collect will be made available from a number of collection points, including Target stores and, over time, Kmart stores and other points of collection where appropriate for customers.

Yes, Target gift cards can be used online at target.com.au

As is currently the case, all items purchased from Target online can easily be returned via the post or to any Target store within 60 days from delivery.
If this is inconvenient, returns can also be made via the post. To return items via the post, please call Target’s Customer Support Team on 1300 753 567 or email customersupport@target.com.au to request your ‘e-parcel returns slip’. Please download, print and fill in the returns form and put the returns form with the items that you are returning into a suitable parcel or box. When you receive the ‘e-parcel returns slip’, please place it on your parcel and drop it into your nearest Australia Post outlet.

The changes to our store network will occur over the next 12 months and so there is currently no impact to this. We will be updating our website with relevant changes as they occur.

Target recognises that these actions will have a significant effect on a number of our team members, and we are committed to supporting them through this process. All team members in Target stores scheduled for conversion to Kmart will receive an offer of employment from Kmart.
For our Target team members that are unable to be redeployed, they will be given consideration for new roles created in Kmart and Catch as those businesses continue to grow. In addition, Wesfarmers has established a cross-divisional working group to identify redeployment opportunities for affected team members, including in Bunnings and Officeworks.

With the majority of the proposed Target store closures planned to occur in the 2021 calendar year, this provides considerable time to explore all available options to redeploy affected team members. Target team members impacted by store closures will be given priority consideration for new roles created in Kmart and Catch as these businesses continue to grow. In addition, Wesfarmers has established a cross-divisional working group to identify redeployment opportunities for affected team members, including in Bunnings and Officeworks. Where there are no Wesfarmers businesses in town, we’re also working with other employers to try and find opportunities for our team. Target team members who are unable to be redeployed will be provided with access to support services, along with all entitlements.

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