Click & Collect, Delivery + Payment

Click & Collect

Free same day Click & Collect on orders over $20*

*Orders under $20 will incur a $3 administration fee.

Same day Click & Collect

We’re excited to provide a free same day Click & Collect service for products that are in stock in your chosen store! Simply purchase your product online and we will advise if your product is available for collection at your selected store within 5 business hours, subject to product availability in your store of choice.

‘Ready today’ means your items are typically ready to collect at your selected store by end of day ordered.

‘Ready tomorrow’ means your items are typically ready to collect at your selected store by end of next business day.

Please Note: Rural and remote areas may take longer. Collection timeframes are subject to changes in circumstances. Excludes large items and physical gift cards. Some products do not qualify for Click & Collect.

Don’t worry if your product is not in stock in your chosen store, you can still Click & Collect with our free Ship to Store option, however it will take some time to arrive.

Ship to Store

We understand that life is busy, so Ship to Store is just another convenient way to pick up your online order where and when it suits you. If a product is not in stock in your preferred store, we’ll ship it to your store for free and let you know when it’s ready to collect.

Not available for ‘Click & Collect only’ products.

Collecting your order

Click & Collect parcels and Ship to Store parcels will need to be signed for at the store you nominated for pick-up. Simply use the email copy on your phone as proof of purchase for collection. If you authorised another person to collect your parcel, he or she will require photo identification in order to sign for and collect the parcel. Once your parcel has been signed for, you will be responsible for any damage or loss to your items.

 

Home Delivery

Free Home Delivery for orders over $80*

Get your order delivered to any street address in mainland Australia and Tasmania for free!

*Orders under $80 for standard items will incur a $9 delivery fee. Large items will incur a delivery fee based on the delivery destination and will be calculated once you enter your delivery destination. Delivery fees for a single large item range from $39 and for 2 or more large items range from $78. Delivery Fees for large items are calculated on the delivery destination. Physical gift cards will incur a $5 delivery fee. Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.

Receiving your order

Home & Express Deliveries will be delivered to your nominated address. Signatures for a delivery will be required whenever a recipient is at home. But if they're not, and a safe place for the parcel is available, we'll leave it there so it's ready and waiting for them. We'll also take a photo of the parcel as proof that it was delivered safely. If there's no safe place, we'll leave a card as we normally would - and take the parcel to a nearby Post Office for your customer to pick up and sign for.

Home Delivery times

Home delivery orders are delivered on weekdays by either Australia Post, StarTrack, or TOLL IPEC. Orders are typically delivered within 3 - 7 days, subject to availability. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.

Order tracking

If you have an account with us, you can login to your account and track your order. If you don't have an account or checked out as a guest, the Consignment ID number can track your order via the Australia Post website, StarTrack website or the TOLL IPEC website, depending on which company delivers your order.

Large Item Classification

Large items may carry different delivery charges and times. View the full list of items that are classified as large for delivery.

 

Physical gift cards

Physical gift cards may carry different delivery charges and times and will be shipped in a separate parcel via registered post. All orders are in Australian Dollars. We accept PayPal and all major credit cards including MasterCard, American Express, Diners Club, and Visa. Target gift cards, Target e-gift cards, Coles Group & Myer gift cards, Zip and Afterpay are excluded as payment methods for gift cards.

 

Payment

All orders are in Australian Dollars. We accept Paypal, Zip, Afterpay and all major credit cards including MasterCard, American Express, Diners Club, and Visa. Target gift cards, Target e-gift cards, and Coles Group & Myer gift cards are also welcome.

Where you have saved your card details with us: We will store your card details for use as a payment method for future purchases you make. We will notify you of any changes to how we store you card details.

To find out more, please see our FAQs.

 

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