Payment + Delivery
FREE Click and Collect on orders over $20*
Orders under $20 will incur a $3 administration fee.
You will typically be notified within 1 - 7 business days that your order is ready for collection, subject to availability. Rural and remote areas may take longer. This collection timeframe is subject to changes in circumstances.
We will contact you via email and SMS when your order can be collected. There is no need for printing! You can simply use the email copy on your phone as proof of purchase for collection.
*Excludes large items and physical gift cards. Some products do not qualify for Click and Collect.
Click and Collect acceptance
Click and Collect parcels will need to be signed for at the store you nominated for pick up. If you authorised another person to to collect your parcel, he or she will require photo identification in order to sign for and collect the parcel. Once your parcel has been signed for, you will be responsible for any damage or loss to your items.
Once we have notified you that your Click and Collect parcel has arrived at your nominated store, you will have 7 days to collect.
FREE Home Delivery for orders over $80*
Get your order delivered to any street address in mainland Australia for free!
*Orders under $80 for standard items will incur a $9 delivery fee. Large items will incur a delivery fee based on the delivery destination and will be calculated once you enter your delivery destination. Delivery fees for a single large item range from $39 and for 2 or more large items range from $78. Delivery Fees for large items are calculated on the delivery destination. Physical gift cards will incur a $5 delivery fee. Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.
Home Delivery acceptance
Home & Express Deliveries will be delivered to your nominated address. Signatures for a delivery will be required whenever a recipient is at home. But if they're not, and a safe place for the parcel is available, we'll leave it there so it's ready and waiting for them. We'll also take a photo of the parcel as proof that it was delivered safely. If there's no safe place, we'll leave a card as we normally would - and take the parcel to a nearby Post Office for your customer to pick up and sign for.
Home Delivery times
Home delivery orders are delivered on weekdays by either Australia Post, StarTrack, or TOLL IPEC. Orders are typically delivered within 3 - 7 business days, subject to availability. Rural and remote areas may take longer. This delivery time frame is subject to changes in circumstances.
If you have an account with us, you can login to your account and track your order. If you don't have an account or checked out as a guest, the Consignment ID number can track your order via the Australia Post website, StarTrack website or the TOLL IPEC website, depending on which company delivers your order.
Large Item Classification
Large items may carry different delivery charges and times. View the full list of items that are classified as large for delivery.
Physical gift cards
Physical gift cards may carry different delivery charges and times and will be shipped in a separate parcel via registered post. All orders are in Australian Dollars. We accept PayPal and all major credit cards including MasterCard, American Express, Diners Club, and Visa. Target gift cards, Target e-gift cards, Coles Group & Myer gift cards, Zip and Afterpay are excluded as payment methods for gift cards.
Free shipping for Shipster subscribers
All orders are in Australian Dollars. We accept Paypal, Zip, Afterpay and all major credit cards including MasterCard, American Express, Diners Club, and Visa. Target gift cards, Target e-gift cards, and Coles Group & Myer gift cards are also welcome.
Where you have saved your card details with us: We will store your card details for use as a payment method for future purchases you make. We will notify you of any changes to how we store you card details.
To find out more, please see our FAQs.