Reducing our waste

Like many households, we too have a problem with the volume of waste being generated by our stores, distribution centres and offices, and we actively seek ways to minimise waste to landfill.

A dedicated team now support our stores and distribution centres to monitor their waste and recycling and drive best practice and diversion. Waste diversion systems in all our stores and distribution centres are being reviewed and reset and all our team members are being trained. We are also working more closely with our service providers and supply chain to improve diversion rates and clear problematic materials out of our system.

*waste diversion rate is calculated by measuring the total weight of waste materials that are collected and recycled over a 12-month period, divided by the total weight of waste materials collected. This includes, for example, plastic packaging, cardboard packaging, and faulty or damaged merchandise.

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