Refunds, returns and exchanges

Please read our Refund Policy for terms and conditions to refund, return or exchange goods. This policy covers:
TVs, DVDs, VCRs, Hi-Fi systems, digital cameras and game consoles
Electronic games and computer software
Other merchandise
Manufacturer's Customer Care Hotline

Lay-by

This service is available on any purchase of $20 or more requiring a 10% deposit with a $2.50 service fee. We'll hold your goods for eight weeks, with fortnightly payments.

Timesaver Card

In a bit of a hurry? You can use your personalised Timesaver Card to make Lay-by payments at any register in the store.

Lost Trolley Enquiries

Contact Trolley Tracker on 1800 641 497 or www.trolleytracker.com.au. This is a 24/7 service. Please have ready the following information: trolley retailer, state, suburb, exact location of trolley, numer of trolleys, your name and contact number.