What personal information do we collect

The information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund without a receipt, or provide feedback to us.

The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include the following: Name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment.

Sometimes we collect other information such as where you shop or what your areas of interest are, so that we can improve our services offering to you. Through business partners such as flybuys and GE Capital Finance, who administer our store cards, we may also collect transaction information.

Why we collect it

We collect information for a number of reasons including to: deliver products or services to you, to complete other transactions with you or on your behalf, to improve our service, to protect against fraud or theft and to provide offers that are of greater interest or benefit to you.