Refunds and Returns
You can return items that you have purchased from Target Online back to us via the post or to your local Target store.Note: If you have changed your mind or require an exchange, our standard returns policy states that goods must be returned within 28 days from delivery.
At Target we realise that buying those special gifts for people at Christmas sometime means that 28 days isn’t enough. So we’ve extended our returns policy during the festive season to allow for any purchases made in November and December to be returned right up until the end of January.
Please refer to our Refund Policy for full terms and conditions.
Returns via store
You can return items that you have purchased online to your local store for an exchange or refund, but you must present a proof of purchase, ideally your tax invoice. Our store team member will assess the items and determine whether a refund or exchange will be offered in accordance with our Refund Policy. Refunds will be issued in the same form of tender, therefore if you paid for your online order through PayPal, your are required to present the card associated with your PayPal account in store.
Returns via the post
To return an item that you have purchased from Target Online back to us via the post:
- Download the returns form and fill in the details
- Put the ‘returns form’ with the items that you are returning into a suitable parcel
- Take the ‘eParcel’ slip (that came with the items) and stick it on the front of the parcel.
- Take the parcel to your local Post Office. They’ll then scan the barcode and provide you with a return confirmation from Australia Post so that you’ll be able to track your return.
If the item/s is large, bulky or if you have any questions, please contact us at firstname.lastname@example.org or call 1300 753 567 Monday to Friday between 8.30am and 8.30pm AEST and Saturday 10am - 3pm AEST.
We also reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind. If you've requested an exchange of a product that you’ve purchased online, we’ll do our best to fulfil your request, however please note that this is subject to stock availability.
*Please note that our Refund Policy applies to the return of all products purchased from Target Online.